Frequently Asked Questions

If you keep both our eSIM and your primary SIM turned on, you will receive phone calls and SMS on your primary SIM. IMPORANT: You can incur in roaming fees from your carrier. Our eSIM are data only and do not support phone calls or SMS. But you can use apps like WhatsApp, Skype, Viber, etc. to make calls.

An eSIM serves as a digital SIM card enabling the activation of a cellular plan provided by your carrier without the need for a physical nano-SIM card.

Follow a quick 3-step process to activate your eSIM: 1) Pick your preferred destination 2) Choose a suitable data plan 3) Scan the QR code using your phone.

While a physical SIM involves a small chip insertion, an eSIM functions as a digital SIM enabling you to activate a cellular plan from your carrier without the requirement of a physical nano-SIM card.

Refer to our dedicated webpage listing supported devices to confirm if your phone is compatible with eSIM technology.

It means that you already have one eSIM installed on your Pixel. Your phone supports only one eSIM at time, please remove the other eSIM before installing ours.

Yes! Our eSIM data can be shared with your friends with no limits. You could use all the data in just one day if you need.

Check your iMessage settings: Make sure that iMessage is enabled and that your phone number and email address are listed correctly. Go to Settings > Messages and check the settings under "Send & Receive".