Frequently Asked Questions
Can I receive phone calls or SMS?
If you keep both our eSIM and your primary SIM turned on, you will receive phone calls and SMS on your primary SIM. IMPORANT: You can incur in roaming fees from your carrier. Our eSIM are data only and do not support phone calls or SMS. But you can use apps like WhatsApp, Skype, Viber, etc. to make calls.
Definition of an eSIM?
An eSIM serves as a digital SIM card enabling the activation of a cellular plan provided by your carrier without the need for a physical nano-SIM card.
How can I set up my eSIM?
Follow a quick 3-step process to activate your eSIM: 1) Pick your preferred destination 2) Choose a suitable data plan 3) Scan the QR code using your phone.
What sets a physical SIM apart from an eSIM?
While a physical SIM involves a small chip insertion, an eSIM functions as a digital SIM enabling you to activate a cellular plan from your carrier without the requirement of a physical nano-SIM card.
How can I verify if my phone is eSIM-compatible?
Refer to our dedicated webpage listing supported devices to confirm if your phone is compatible with eSIM technology.
When I try to install the eSIM I receive error 10014 on my Google Pixel Phone
It means that you already have one eSIM installed on your Pixel. Your phone supports only one eSIM at time, please remove the other eSIM before installing ours.
Can I use the Hotspot/Tethering feature on my device?
Yes! Our eSIM data can be shared with your friends with no limits. You could use all the data in just one day if you need.
iMessage stopped working
Check your iMessage settings: Make sure that iMessage is enabled and that your phone number and email address are listed correctly. Go to Settings > Messages and check the settings under "Send & Receive".